Keen Gardener Reviews

Ordered the Hartman Berkeley Bronze/Amber 107cm dining set in April 2022 (order number 1300975795). On delivery found that one chair was misaligned causing the chair to rock. Spoke to Kate at Keengardener who was extremely helpful and friendly and sorted the problem with Hartman who dispatched another chair. The product overall is good, sturdy but light enough to move around as required.Seat covers are of good quality and the parasol is robust and easy to open by use of the winding handle.
One major concern to me is that I ordered the product via the TopCashback website and the potential saving was a key factor in the decision to buy from Keengardener. Unfortunately, the cash-back has so far not been forthcoming. I have raised a claim with TopCashback, who have confirmed it's a valid claim, and they inform me they are waiting on Keengardener. This is disappointing, as reflected in my marking but I hope the claim is resolved soon.

Just bought a Claber tripod sprinkler from Keen Gardener. Arrived sooner than expected! Also we’re competitive on price - bought directly from them as opposed to from them on Amazon - at least gives them better margin!

Had a few issues with a lean-to greenhouse that came direct from Forest Garden, but the Customer Service team at Keen Gardener were on it straight away and resolved all the problems. As customers, we felt like we mattered for a change. First class service.

First Class Customer Service.
First Class Delivery Service.
First Class Product.
Fair Price.

Big thank you to everyone who helped us at the last minute.
We wanted a barbecue for the weekend and the guys at Keen Gardener got us one to our local depot, which we collected the same day. Everyone was very friendly and helpful loading up the car.
Absolute epitome of what customer service is all about.
Thanks to everyone.

Bought a plastic shed from these guys who were by far the cheapest at the time. From ordering to delivering took just 3 days. Awesome and would look at using these guys again.

I ordered Monday for Mothers Day the following Sunday. Website said items were despatched same day when in stock and delivery was 2 days. I contacted Keen Gardener on Thursday as I havent heard anything and they hadnt even sent the item out yet. Said they were sending today on a 2-3 day delivery. Very poor service. I have cancelled the order and will buy local. Disappointing.

Ordered 4 wall pots, they arrived quickly but one was damaged.
E-mailed Keen Gardener and within half an hour had a reply saying they would replace the pot. New pot arrived in 2 days. Excellent service from Keen Gardener, will definitely use them again.

Bought a Victorian Tall wall greenhouse from Keen Gardener and it was such a smooth process and at a great price bought loads of stuff from them since and they are so easy to buy from

I bought a portable gas fire after I opened it there was a dent in the side I contacted Keengardener straight away to let them know I even sent photos iv gave it five days for a reply but nothing

Excellent customer service, my summer house looks beautiful the delivery was smooth I would highly recommend keen gardener to anyone ?

First class service from ordering my stunning Palram greenhouse all the way to delivery.
Lots of updates on order progress along with texts about delivery. Super professional!

I bought a masonry barbecue and I’m very happy where they delivered before estimated time. Everything run smoothly and would recommend both the masonry bbq and the website.

Ordered tools online, got timely delivery. All as online shopping should be.

Customer services outstanding. Had a problem with an item purchased,
(NOT THE FAULT OF THE COMPANY). They couldn’t do enough for me, answered all my questions and issue promptly and quickly resolved my problem. Kate was great!!!!!! Can’t speak highly enough of them and I am difficult to please. Well done Keen Gardener